技术支持Support
遇到问题或有建议，欢迎发邮件给我们，通常会在 2 个工作日内回复：
Questions or ideas? Email us. We usually reply within 2 business days:
来信时附上 iPhone 型号、iOS 版本和问题截图，可以更快帮你解决。
Including your iPhone model, iOS version and a screenshot helps us solve it faster.
常见问题FAQ
怎么添加自己的声音？
- 在主界面点「添加声音」。
- 选一个音频文件（比如 mp3、m4a、wav），拖动两边的紫色把手选出要播放的部分。
- 起个名字、挑颜色和图标，点「保存，放到面板上」。
如果歌曲不在“文件”App 里，可以先把它存到“文件”App。
为什么点第二个声音时，第一个停了？
免费版一次只能播放一个声音。开通完整版后，多个声音可以同时播放。
免费版和完整版有什么区别？
免费版可以添加 5 个自己的声音，一次播放 1 个。完整版不限数量添加、不限数量同时播放，还可以分享预设。完整版是一次性购买，不是订阅，不会自动续费。
换了手机或重装后，怎么找回完整版？
用购买时的 Apple ID 登录 App Store，打开点点音效，点左上角菜单 →「升级完整版」→「恢复购买」。
家人能一起用吗？
可以。完整版支持“家人共享”。在 iPhone 的“设置 → 你的名字 → 家人共享”里打开“购买项目共享”，家庭成员在自己的手机上点「恢复购买」即可。
怎么把预设分享给朋友？
切换到要分享的预设，点右上角的分享按钮，选择隔空投送、微信或存到“文件”。朋友用点点音效打开这个 .ddyx 文件，就会得到一样的音效板。分享是完整版功能，打开别人分享的预设不需要完整版。
怎么调整按钮顺序或删除按钮？
长按任意按钮进入编辑，拖动就能调整顺序，点按钮可以修改或删除。
声音从哪个设备播放？
连接了耳机、蓝牙音箱或隔空播放设备时，底部会出现「播放设备」，点它就能切换。只有本机扬声器时不会显示。
没有声音怎么办？
- 检查 iPhone 侧面的静音开关和音量。
- 检查是否连着蓝牙耳机或音箱。
- 在编辑页确认这个按钮的音量没有调到最低。
我截取的片段能导出吗？
可以。在编辑页点「把选中的部分存成音频文件」，文件会保存在“文件”App → 我的 iPhone → 点点音效 → 导出的片段，也可以直接分享。
How do I add my own sound?
- Tap “Add Sound” on the main screen.
- Choose an audio file (MP3, M4A, WAV and more) and drag the purple handles to the part you want.
- Give it a name, color and icon, then tap “Save to Board”.
If the song isn't in the Files app yet, save it there first.
Why did the first sound stop when I tapped a second one?
The free version plays one sound at a time. With the Full Version, several sounds play together.
What's the difference between Free and Full Version?
Free lets you add 5 sounds of your own and plays one at a time. The Full Version removes both limits and lets you share presets. It's a one-time purchase, not a subscription.
How do I get the Full Version back on a new phone?
Sign in with the Apple ID you bought it with, open the app, tap the menu at the top left → “Upgrade to Full Version” → “Restore Purchases”.
Can my family use it too?
Yes. The Full Version supports Family Sharing. Turn on Purchase Sharing in Settings → your name → Family Sharing, then family members tap “Restore Purchases” on their phones.
How do I share a preset?
Switch to the preset, tap the share button at the top right, and send it with AirDrop or Messages, or save it to Files. Your friend opens the .ddyx file with the app to get the same board. Sharing needs the Full Version; opening a shared preset doesn't.
How do I reorder or delete buttons?
Long-press any button to start editing. Drag to reorder, or tap a button to change or delete it.
Which device does the sound play on?
When headphones, a Bluetooth speaker or an AirPlay device is connected, an “Output” row appears at the bottom. Tap it to switch. It's hidden when only the iPhone speaker is available.
I can't hear anything.
- Check the iPhone's silent switch and volume.
- Check whether Bluetooth headphones or a speaker are connected.
- Make sure the button's own volume isn't turned all the way down in its editor.
Can I export a clip I trimmed?
Yes. In the editor, tap “Save Selection as Audio File”. It's saved in the Files app under On My iPhone, in this app's folder, and you can share it right away.